In the event that you would like to file a claim, CTRL Customer Service will require:
• SERIAL NO. Found on the sticker on the box
• MODEL NO.
• ORIGINAL PURCHASE RECEIPT
• FIRST & LAST NAME
• TELEPHONE NUMBER
• EMAIL & SHIPPING ADDRESS
Eyewear B.V. (“CTRL™” or “CTRL Eyewear™”) is committed to creating the best performance products in the industry and we are always interested in receiving input from our valued customers. If you experience a problem with one of our CTRL™ products we want to know about it.
All CTRL™ products bought from CTRL Eyewear B.V. are warranted for a period six (6) months from the date of original purchase against any defects in materials and workmanship. If you find a defect within six (6) months after purchase, we kindly request you return your product to CTRL Eyewear™ if you have bought the product from CTRL™ directly. We will then evaluate your claim and, based on our findings and at our option, either repair or replace any CTRL™ product that does not conform to the Limited Warranty or provide a refund. Please contact your retailer, distributor if you purchased a product in a store or online in a webshop other than www.ctrl-eyewear-shop.com. Other warranty terms might apply.
If you are of the opinion that your CTRL™ product is not working because of any defect in materials or workmanship, please contact CTRL Customer Service for assistance by providing a concise description of the malfunction to firstname.lastname@example.org. CTRL™ staff are often able to solve the problem quickly via email.
If, based on your input, CTRL Eyewear™ determines that the problem qualifies for warranty coverage, and can provide you a RMA (Return Merchandise Authorization) number and specific return and shipping instructions. In case CTRL Customer Service determines, after analysing the returned product, that the malfunction is not caused by a defect covered by the warranty, customer service will contact you to try and resolve the issue. All relevant costs will be for your own account.
The CTRL™ product must be returned with an original purchase receipt for warranty service. Products returned to CTRL Eyewear™ without notification will not be eligible for limited warranty service. The shipping and duty charges for returning the product are the responsibility of the customer.
Online Auction, second hand Purchases: Products purchased through online auctions such as e-Bay (this does not apply to purchases made on www.ctrl-eyewear.com), or second hand purchases are not eligible for warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, contact the party where you have both your CTRL™ product. An original or copy of the sales receipt from the original retailer or authorized distributor is required. CTRL Eyewear™ or CTRL retailers, distributors will not replace missing components from any package purchased through an online auction site.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees. Note: Please do not hand deliver your product to the RMA facility, even if you live nearby. These locations are not set up to receive visitors.
Except for any repair or replacement under the limited warranty, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty.
The user of CTRL™ products should be aware that even in the clear (off) state, the lenses are darker than clear glasses and CTRL™ products must be used with the utmost care and at owner’s risk. The electronics of CTRL™ products can lead to sudden, unexpected changes in light which could surprise and distract. The user must be aware that the CTRL™ product is an electronic wearable and hence treat it as such.
EXCLUSIONS The Limited Warranty set forth above applies only to CTRL™ products manufactured by or for CTRL Eyewear™ B.V. and that bear the “CTRL” or “CTRL Eyewear” trademark, trade name, or logo. The Limited Warranty does not apply to any non-CTRL™ products. If you buy your CTRL™ product from distributors or retailers other than CTRL Eyewear™ B.V or www.ctrl-eyewear.com, different warranty terms could apply. Please check the relevant packaging for any relevant third party warranty information. The Return Policy and Limited Warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by CTRL Eyewear™; (d) to damage caused by ordinary wear and tear; (e) to damage caused by service or repair performed by anyone who is not a representative of CTRL Eyewear™; or (e) to damage arising from failure to follow instructions relating to the product’s use or installation.
EXCEPT AS SET FORTH IN THE LIMITED WARRANTY, ALL PRODUCTS AND SERVICES MADE AVAILABLE TO YOU BY CTRL EYEWEAR™ ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CTRL EYEWEAR™ EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH RESPECT TO ALL PRODUCTS AND SERVICES MADE AVAILABLE TO YOU BY CTRL EYEWEAR™. NO INFORMATION OR ADVICE OBTAINED THROUGH THE CTRL™ OR CTRL EYEWEAR™ WEBSITE, OR ANY OTHER AFFIRMATION OF CTRL EYEWEAR™, BY WORDS OR ACTIONS, SHALL CONSTITUTE A WARRANTY. IN NO EVENT SHALL CTRL EYEWEAR™’S LIABILITY IN CONNECTION WITH ANY PRODUCT OR SERVICE MADE AVAILABLE TO YOU BY CTRL EYEWEAR™ EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO CTRL EYEWEAR™ FOR ANY SUCH PRODUCT OR SERVICE. IN NO EVENT SHALL CTRL EYEWEAR™ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT OR SERVICE MADE AVAILABLE BY CTRL EYEWEAR™. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THOSE PROVISIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE CTRL™ PRODUCTS. We will post any modifications or changes to the terms on our website www.ctrl-eyewear.com and www.ctrl-eyewear-shop.com. We reserve the right to modify these terms at any time, so we encourage you to review it frequently. If we make a material change to these terms, we will inform you by a notice on our website before the changes become effective. The revised version will be effective at the time we post it. Your continued use of the CTRL™ products is an indication that //isn’t this a lot weaker (mean vs could mean that)? you agree with our changed terms posted on our website.
© 2016 CTRL Eyewear B.V.